Patient Account Representative

Position:  Patient Account Representative 

Location:  Houston, Texas

Employment Type:  Full-Time

Minimum Experience: 1+ Years

U.S. Physical Therapy, Inc. ("USPh"), which was founded in 1990, is a publicly held company which operates 700+ outpatient physical and/or occupational therapy clinics in 44 states. U.S. Physical Therapy is one of the largest publicly traded, pure-play operators of outpatient physical and occupational therapy clinics. The clinics provide pre and post-operative care for a variety of orthopedic-related disorders and sports-related injuries, rehabilitation of injured workers, and preventative care. USPh also manages physical therapy facilities for third parties, including physician groups and hospitals. Each of USPh’s clinics are directed by a licensed physical therapist who drive patient volume via local physicians, former patients, and other referral sources.

It is an exhilarating time of growth for USPh, and we are currently hiring a Patient Account Representative with a strong technical ability, and business acumen to join our expanding Houston team. Your role will be critical in our billing and claims department and asked to facilitate procedural requirements including data elements, insurance verification, authorization for services, and collections for all patient portions including prior balances.

Responsibilities:

• Work closely with patients to resolve billing and payment issues
• Research and resolve discrepancies on patient accounts
• Process payments and refunds
• Review and update patient insurance information
• Communicate with insurance companies to obtain prior authorizations and verify coverage
• Follow up on unpaid claims and denials
• Maintain accurate and up-to-date patient account information
• Provide excellent customer service to patients and healthcare providers
• Collaborate with other departments to improve processes and ensure timely reimbursement
• Maintain knowledge of current insurance regulations and coding requirements

Qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• 1-2 years of experience in medical billing and collections
• Knowledge of medical billing and coding, insurance regulations, and healthcare reimbursement policies
• Strong attention to detail and ability to work independently
• Excellent communication and customer service skills
• Proficient in Microsoft Office, Waystar, Japari and other computer programs

What We Offer:

• Competitive compensation
• Front Office Monthly Incentive based on meeting metrics
• Excellent benefits package including 401k, health, dental, and generous paid time off
• Multiple opportunities for professional development, specialization, and leadership
• Employee discount plans
• Employee Assistance Program (EAP)
• Investment from a company that wants you to succeed and thrive

#usph