Patient Account Representative

Clinic: Ability Rehabilitation

Position: Patient Account Representative

Location: Rome, Georgia

Minimum Experience: 2+ Years

Employment Type: Full Time

Are you passionate about helping others?  Do you enjoy researching, claims management, posting payments, and working collaboratively in a team environment?  Our Collections and Billing Office is seeking a highly motivated Patient Account Representative to be a vital part of our team.  In this role, you will be the key liaison between our patients and the organization, providing exceptional support and assistance with billing inquiries, payment processing, and Account Management/Account Receivables.  If you are detail-oriented, organized, empathetic, and thrive in a dynamic environment, we invite you to contribute to our mission at Ability Rehabilitation of delivering outstanding service to our patients and building solid relationships with our patient’s Health Care Carriers.  Come join our fun and energetic A-Team Family. 

Company Perks:

• Excellent benefits package, including 401k, medical, dental, vision, paid time off & more!
• Multiple opportunities for professional development, specialization, and leadership
• Corporate discount plans
• Employee Assistance Program (EAP)
• Family-Friendly Work Environment
• Investment from a company that wants you to succeed and thrive

Job Duties:

• Patient Account Management/Account Receivables
• Rebilling, follow-up, and collection activity for assigned payers.
• Researching, appealing, and addressing patient account balances.
• Accurately and thoroughly document pertinent collection activity performed.
• Verify claims adjudication utilizing appropriate resources and applications.
• Initiate telephone and/or letter contact with parties responsible for reimbursement for services provided.
• Edit/Update claim information to meet and satisfy billing compliance guidelines for electronic and paper claim submission.
• Demonstrate knowledge of HIPAA privacy and security regulations by appropriately handling patient information.
• Participate in monthly meetings, training seminars, and hands-on training as well as identify trends and claim-related issues.

Qualifications:

• Excellent Verbal and written communication skills.
• The ability to multitask with great attention to detail.
• Outstanding customer service when communicating with patients and insurance carriers.
• Demonstrate analytical and problem-solving skills.
• Work well in a team environment towards monthly, quarterly, and annual goals.
• Strong knowledge of Billing/EMR software.
• Proficient in MS Word and Excel.
• Outgoing and energetic personality.  Most importantly – you need to have FUN while you work!
• High school diploma or equivalent.
• Insurance collections experience. 

About Ability Rehabilitation:

Ability Rehabilitation, founded in 2002, believes in placing the well-being of our patients first.  We accomplish this through carefully selecting compassionate, dedicated, and team-oriented staff.  Our company is Physical Therapist owned and together, we have over 20 years of well-qualified Physical & Occupational therapy experience.  We serve communities in Multiple counties, with a total of 23 outpatient clinics in Central Florida.  With continued growth, we look forward to growing our Company with amazing individuals that are focused on community and rehabilitating our patients back to life, work, and play!  Come join our amazing work culture! Visit us at www.abilityrehabilitation.com.

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