Medical Receptionist/Patient Account Representative

Job ID
Company Name
Physical Therapy Solutions


PTS logo


Job Position: Medical Receptionist/Patient Account Representative
Mechanicsville, VA
Experience Required:
1+ Year
Employment Type:


Over the last ten years, Physical Therapy Solutions has served the greater Richmond area's Physical Therapy needs, focusing on putting our patient’s needs first. With three locations, Richmond, Glen Allen, and Mechanicsville, our physical therapists have advanced degrees in specialty orthopedic care from head to toe. We combine compassionate effort with the best technology to ensure the best results in the shortest possible time for our patients.


We take pride in our partnership with Richmond Ballet, meeting the needs of the company dancers, including on-site care for each performance. Our Richmond Physical Therapy clinic is located inside the Richmond Ballet building on Canal Street. Our downtown location serves the heart of Richmond, with availability to meet the needs of those working downtown.


We are seeking a Medical Receptionist/Patient Account Representative for our Mechanicsville, VA, outpatient physical therapy team. You will coordinate all functions necessary for an efficient and productive flow of patients between check-in, treatment, and check-out. You will serve as a point-of-contact for all non-clinical patient service, including managing the patient scheduling process, collecting, posting, and depositing patient payments, maintaining patient charts and electronic medical records, maintaining the front desk area, and providing outstanding customer service to our patients.


Job Duties:

  • Greet Patients.
  • Answer the phones.
  • Electronic Scheduling.
  • Data Entry.
  • Verify current personal and financial information.
  • Book appointments.
  • Verify insurance benefits.
  • Collecting money over the counter.
  • Faxing and filing and performing any other duties assigned.


Job Requirements:

  • Must have 1+ years of previous knowledge in a medical front office preferred.
  • Excellent telephone skills
  • Must be proficient in Word and Excel.
  • Previous experience with medical software preferred.
  • Team player attitude, energetic, with a focus on excellent customer service



  • Competitive salary
  • Excellent benefits package including 401k, health, dental, generous paid time off, and more.
  • Training and support
  • Multiple opportunities for professional development, specialization, and leadership.
  • Employee discount plans.
  • Employee Assistance Program (EAP)






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