U.S. Physical Therapy and OPR Management Services, Inc.

  • Medical Office Assistant

    Posted Date 1 week ago(6/13/2018 12:16 PM)
    Job ID
    2018-14660
    Company Name
    Advance Rehab
  • Overview

    We are a busy outpatient physical therapy clinic and we are searching for a Medical Office Assistant for our clinic located in Rome GA!

     

    We also require the individual to be dependable, responsible, and flexible with hours and be multi-tasked in the Medical Office area.

     

    POSITION RESPONSIBILITIES include the following. Some of these responsibilities may not be your primary duties. They will be assigned as necessary by the Office Manager. However, you should be trained on all the following responsibilities by your first anniversary with the company. Other duties may be assigned as necessary. All tasks and responsibilities assigned are expected to be performed professionally and in accordance with company policy and procedures.

     

    TELEPHONE ETIQUETTE
    1. Answer incoming telephone calls and respond to questions and requests, or direct calls appropriately and professionally
    2. Call patients who have missed appointments to reschedule and record information in the patient’s chart appropriately
    3. Call new patients to remind them of their initial evaluation the day before their appointment
    4. Make follow up calls from weekly chart reviews or when requested

     

    OFFICE OPERATIONS
    5. Ensure all forms are replenished as necessary to ensure smooth and efficient operation of clinic activities
    6. Open/close office daily, turning on/off lights and office equipment. Check answering machine and all emails
    7. Maintain proper inventory levels for the office.

     

    TAKING REFERRALS
    8. Receive referrals over the phone, fax or over the counter, following company policy and guidelines as defined in the Office Assistant Training Manual
    9. Request and document all information required before the initial evaluation, for the purpose of insurance verification and RMT registration
    10. Enter information into RMT accurately, following guidelines in the Office Assistant Training Manual

     

    SCHEDULING 
    11. Schedule patients according to clinic policy and therapist preference as defined by the Clinic Director 
    12. Follow all guidelines for cancellations, no-shows and reschedules as outlined in the Office Assistant Training Manual

     

    PATIENT CHECK IN AND CHECK OUT
    13. Greet and direct patients, salespeople, and visitors according to policy and procedures
    14. Check in all patients in RMT Scheduling in a timely manner, so that the therapist has access to the patient documentation from their work queue.
    15. Check in/out patients according to office policy and procedures

     

    INSURANCE VERIFICATION AND MANAGEMENT
    16. Contact insurance companies to verify the patient’s eligibility and insurance benefits information and record the information in the patient’s chart
    17. Enter all insurance information into RMT accurately, following the guidelines in the Office Assistant Training Manual
    18. Send all information required or requested to the insurance companies for the purpose of certification or authorization
    19. Conduct insurance consultations with new patients or as needed to explain their benefit information obtained
    20. Maintain and track patient visits while gaining authorizations if additional visits are needed in a timely manner
    21. Conduct chart reviews to ensure all patient benefits are verified and/or updated as necessary
    22. Perform follow-up actions on insurance issues noted during weekly therapist chart reviews
    23. Comply with PFS to send notes as requested for billing/insurance purposes for proper claim submittal in a timely manner
    24. Review patient charts regularly to ensure all visits are authorized and necessary documentation is within the chart

     

    PATIENT PAYMENT CALCULATIONS AND COLLECTIONS
    25. Calculate and collect patient payments accurately and professionally
    26. Direct all billing office questions regarding financial matters accurately and professionally
    27. Ensure that all over-the-counter payments are accounted for and handled with accuracy and deposited in a timely manner
    28. Count and balance petty cash and patient payments daily according to clinic policy
    29. Track all credit card transactions, sending the report to accounts payable when required
    30. Professionally conduct patient insurance consultations
    31. Enter all payment arrangements into RMT patient comments after all insurance consultations for the purpose of PFS account follow-up.

     

    CHART MANAGEMENT
    32. Check overall orderliness and completeness of charts and forms when checking in patients
    33. Log all applicable patient communication within the patient’s chart in the required space
    34. Track patient attendance daily within the patient’s chart and on required reports
    35. Compile patient charts with all patient questionnaires for new patients filed in the required locations
    36. Gather information from patients on intake forms provided ensuring completeness of all answers
    37. File all paperwork according to policies and procedures of clinic accurately and in a timely manner
    38. Check patient charts to ensure scripts/referrals are current and/or 700-701’s are signed and updated
    39. Ensure completeness of all forms
    40. Chart review discharged charts finding discrepancies and informing the therapist involved to correct the deficiencies found
    41. Complies with PFS to send notes as requested for billing/insurance purposes for proper claim submittal in a timely manner.

     

    High School Graduation a must

     

    We offer a competitive total compensation package including an hourly wage plus a comprehensive benefits package including medical, dental, disability, life and a 401(k) plan, in addition to other outstanding benefits such as Paid Time Off.

     

    Please apply online with salary history to be considered.

     

    We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

     

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