U.S. Physical Therapy and OPR Management Services, Inc.

  • Help Desk Support Tech

    Posted Date 1 month ago(5/24/2018 5:30 PM)
    Job ID
    2018-14498
    Company Name
    Rebound Physical Therapy
  • Overview

    We are searching for a highly energetic individual to join our exciting company as a Help Desk Technician. This role will be based out of our Bend, OR office.  This role is an extension of the IT group based in Houston (Corporate Office) and will work in conjunction with the support personnel based there.

     

    Job Summary: The Help Desk Support Technician Level will provide technical support to end users and respond to telephone calls and email for technical support. Document, track and monitor support requests to ensure a timely resolution.

     

    The Help Desk Support Technician will have knowledge of commonly-used concepts, practices, and procedures typical within the information systems industry. The analyst will accomplish goals and pre-established guidelines by relying on instruction and established documentation.

     

    Essential Duties and Responsibilities include the following:

        

    • Must be able to install various
    • Shipping, receiving, asset tagging all hardware.
    • Must be able to follow all policies and procedures.
    • Excellent customer service skills are needed.
    • Must be able to create accounts in Windows Active Directory and Exchange.
    • Support the following: password resets, toner and basic printer/scanner maintenance and installation, basic hardware and software repair a must. 
    • Processes all new requests (i.e. Track-It) and assigns requests to the proper queue.
    • Must be able to determine, based on complexity and time on a support issue, when to escalate to the Help Desk Team Lead or Systems Administrators.
    • Must be able to troubleshoot basic networking and hardware issues.
    • Answer support phone calls and emails in a timely manner.
    • The ability to assist and complete IT Department projects.
    • Must be able to multi-task.
    • Must be able to configure networking equipment and software.
    • Excellent customer service skills are needed.
    • Must be able to work independently on location, but still work as part of an overall IT support team.
    • Must be able to follow documentation for auditing for compliance.

     

    Competency:

    Interpersonal skills require the ability to focus on problem solving, maintain confidentiality, share and communicate ideas/expertise both individually and in group settings, ability to listen and disseminate requests rapidly.

    Written communication requires strong grammatical understanding, ability to edit work for spelling and grammar, ability to read/write and interpret documentation and training materials and the ability to write clearly and concisely.

    Oral communication requires a clear speaking voice, the ability to respond well to questions, demonstrate positive group presentation and participate in meetings. Ability to address negative situations, and resolve them in a positive manner is a must.

    Requires strong attention to detail and the ability to organize, prioritize and resolve a large number of requests at a time.

     

    Education/Experience: 

    • Degree is highly preferred.
    • 3+ yrs. experience with desktop/software troubleshooting is required.
    • Experience supporting a larger number of remote locations is a plus.
    • Ideal applicant would have past experience working with remote employees over the phone.
    • Experience in both a centralized and decentralized environment is a plus

     

    Computer Skills: 

    Strong knowledge of Microsoft Windows 7/10 Professional, Microsoft desktop applications, and registry editor are critical for this position.

     

    Physical Demands:

    While performing the duties of this job the employee is regularly required to use hands to manipulate office equipment. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus. Manual dexterity in typing and using the 10-key calculator is required. 

     

    Misc:

    Normal work hours are 8-5, but being IT, some work will extend beyond normal work hours.
    Candidates must currently reside locally. NO relocation is offered.

    We offer a competitive hourly rate, as well as a comprehensive benefits package including medical, dental, disability, life and a 401(k) plan, in addition to other outstanding benefits such as Paid Time Off.  

     

    We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

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